Help Desk
Our Support Team will always help you
Help Desk
Help desk support is provided from our offices in Lancashire and the help desk is open 9.00 am - 5.00pm Monday to Friday excluding bank holidays. Since we place the highest priority on the needs of our clients, additional support can also be arranged outside these hours
Our system isn't automated and it isn't outsourced so you know you'll be speaking to people who can actually help. We also operate a three rings policy, where all calls are answered within three rings so you won't find yourself hanging around on the end of a line. All calls are logged and experience has taught us that 95% of issues are dealt with during that one call. Some calls will require remote access software and our target response time is always the same day.
Get in touch
For help desk support: call our sales team on the number below or else drop us an email.
Remote Assistance
Ceequel® is a system you can rely on to provide you with the information you need in the fastest possible time. Just as important to your business is a reliable and comprehensive support service, which allows you to call upon our unequalled productivity improvement and control expertise.
Every component of your Ceequel® system can be covered by an ongoing service back up, available from our network of skilled engineers.
To achieve the fastest response time and an unparalleled level of support, we can use the latest technology to remotely connect to your systems via a VPN (Virtual Private Network) or other remote support software. This way we can perform routine maintenance, upgrades and correct any issues that may arise.
ELF Productivity can connect to your site using a wide array of different technologies.
Including, but not limited to:
- TeamViewer™
- Microsoft™ Remote Desktop
- VNC
- NetViewer
- WebEx™